Know the rules before account access
Our Legal position starts with your location and eligibility: access depends on local law, and we may restrict an account when local requirements do not permit the service. We collect the account details needed for phone verification, wallet matching and security checks, while payment records can
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include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references. Before you open an account, read the applicable terms and check that your details are accurate. If a payment record needs correction, keep the receipt and contact our policy support path from the cashier area.
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We may request additional account evidence before changing records or processing a withdrawal request. Indonesian access can also vary by connection, device and legal location, so the same page may not be available in every region.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.